ocr: WEIGHTED OVERALL VENDOR RANKING Hewlet-Packard Compoq IBM 3.03 Microsoff 3.0 a - WordPertect 3.3 Apple 3.2 Novell le a M : Lolus Dell 2 J Score FIGURE 1: Respondents overali safistaction with each vendor's technical suppor was weighted basedon experience. - Five is the highest possible score; 1 is the lowest.
